We hope that you love everything you buy from ReCreate. However, in the event that you need to return a garment, our returns period lasts for 14 days from the time that your order arrives.
Your garment must be clean and free from any marks or fragrances, unworn, unwashed and in the same condition that you received it. Please return your garment inside its drawstring bag, ensuring that all tags are still attached.
Please allow up to five working days for returns to be processed. Refunds will be applied to your choice of the original method of payment, or as a store credit. Exchanges may be made for a different size of the same style, however if you wish to exchange your garment for a different style, please request a refund and then purchase the new item directly.
How to apply for a return
To arrange a return for your item, please fill out our Returns & Exchanges Form.
Our return address is: ReCreate (Returns), 1534 Cambridge Road, Te Awamutu 3800, New Zealand. Please note that return postage costs are the responsibility of the customer.
If you have any questions about returning an item, you are welcome to contact us.
How to relove, repair or recycle your garment
ReCreate clothing is fully circular and we have a range of options available to help prolong the life of your ReCreate garment.
ReLove — If you’re no longer in love with your ReCreate garment but it’s still in great condition, send it our way and we’ll assess it for resale on our website. If your garment is accepted, you’ll receive an online store credit for up to 25% of the original price of your garment.
RePair — Something gone wrong? If your ReCreate garment has been damaged or needs repair, simply get in touch and we’ll help you find a solution to extend its life. We are happy to suggest mending techniques or arrange repairs on behalf.
ReCycle — For when it’s really the end... If your ReCreate garment is beyond repair, send it back to us and we’ll recycle it into new fabric through our partnership with Circular Cotton. All returns receive a 10% discount towards your next online order.
Contact us to discuss the option that best suits you.